After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your The squeaky Store account. A maximum of Rs. 100 will also be refunded to you as Points in your account for courier charges that you have incurred. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India. Please avoid using Professional Couriers as they are not the most reliable.
International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you.
If you have to return or exchange anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted for this. If there is a manuacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on email@example.com