Delivering ALL OVER INDIA
Delivering ALL OVER INDIA
The Squeaky Store
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Refund & Exchange

Refund & Exchange Policy:



At ‘The Squeaky Store, we assure you that all our products are carefully checked before they are sent out for shipping.

Although, even then if the product you receive gets damaged in the process of its arrival, our refund & exchange policy will solve your problem.

Return must be initiated within 7 Days after the order has been delivered. Beyond that, you are not eligible for a refund or exchange.

Item must be returned within 15 Days after the return is initiated.

Since we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Kindly pack the items securely to prevent any loss or damage during the transit process. You can courier the product(s) to the address mentioned below:


The Squeaky Store,


Shop No. 211, Landmark Tower,

Stella, Main Road, Vasai West,

Palghar -401202


How to Initiate Returns?


Drop us a mail at thesqueakystore@gmail.com


Apparel (T-Shirts /Sweatshirts /Crop Tops/T-shirt Dresses):


  • All the items listed in this category must be unused and unwashed and should be returned in the same condition you received it.

  • It must also be put inside the original packaging. To proceed with the return we will require a receipt or proof of the purchase.

  • Any item not in its original condition i.e. damaged or torn, would not be eligible for return.

  • Once the items are thoroughly checked without any damage, we offer the first exchange free of charge. Further if any exchange is required a nominal fee for the shipping charges will be taken from the customer’s end, if the said size and design is available in stock.


Phone-cases / Mugs/ Coasters


  • The item must be unused should be returned in the same condition you received it, along with its original packaging.


Non-refundable items:


-The Items on ‘Sale’ cannot be exchanged. Hence, refund would not apply on said items.

- Customised/Personalised items like:

  • Custom Printed Phone cases

  • Custom Printed T-shirts

  • Printed Mugs

  • Hand-painted shoes

  • Canvas paintings

  • Hand-painted diaries


Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and credit points will automatically be applied to your user account, within 7-14 working days.

Kindly note these credit points can only be used for future purchases from The Squeaky Store.


Late or missing refunds (if applicable)


It usually takes 7-14 days for the refund to be credited back to your user account, if it's taking longer than that then please let us know at thesqueakystore@gmail.com.


Cancellation Policy


Customers can cancel the order within 1 hour after placing the order.


Shipping Policy


Our Drop-shipping partners will ship your order within 2-3 working days


Delivery


Your order will reach you within 7 working days.

Customised or Handcrafted Items might take longer i.e. around 10 – 15 days.


Working Days


Sunday is a pickup holiday for all courier companies and even we do not work on Sunday. So, any delivery promise of next day or second day excludes Sunday.